![]() ![]() Many games I have been able to get working after troubleshooting even stubbs the zombie which is sadly now removed from steam. *Im not a Valve expert at consumer behavior and maybe there isnt one, but I would rather a flat 48 hour return window or 1 week maybe over a couple hours to give us more time to troubleshoot a game. I guess today in games 2 hours can be pretty far in some games, but Im not sure if that should matter? If the person likes it their gonna keep it anyways, which is why I think the 2 hour time should be revisited as a topic for discussion? I keep all games even the ones we all love to hate like bad rats. ![]() I dont give up easy on games even our beloved Epic mickey here on steam I hope will work someday on our glorious PC's. I just feel bad knowing now I can get a refund which hurts the dev because maybe I could have solved the issue if I had more time. It can take more than 2 hours because sometimes gotta reboot, may have to play until a certain event or cinematic happens that causes the issue to see if its resolved. Here is an overview of how refunds work with other types of purchases. If you haven’t already, go ahead and log in. one hour to notice frame skips? how about 5 seconds? adjust settings for a hour? how about 15 seconds, if the options menu is actually good and featurerich?Ģ hours is enough to discover showstoppers of a game and most of them happen already at the start of the game without even playing. ) Where Refunds Apply The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. To request a refund, open a browser of your choice and then head over to Steam’s official support portal. After that, click on the "I'd like to request a refund" option.Originally posted by BridgetFisher:example: play game one hour notice frame skips, try adjusting settings, getting close to two hour window, must turn off game and stop troubleshooting and request refund. From there, click on the listing for the product for which the refund will be requested, then choose the reason for the refund request. Users will need to sign in through the web portal and then choose the Purchases option from the menu. In-game purchases, on the other hand, have a 48-hour window for returns, and players have a 30-day window following delivery to request a refund for bits of Steam hardware.Īssuming the purchase is still within the stated return window, the next step in requesting a refund is to head over to the Steam help website. I hope Valve takes note and extends refunds for Early Access. With the recent Atlas launch, its clear some developers are milking this system to make as much money as possible by doing lazy asset flips then paying twitch streamers to show off their game. ![]() ![]() Users can follow that link to check out the specific guidelines, but these are the highlights: any refund request must be made within 14 days of purchase, and that applies to games, DLC, pre-purchased titles, and Steam Wallet funds. Refund period for Early Access titles should last for the entire period of Early Access. You arent entitled a refund if youre about 10-11 months outside the policy. Your laptop issue is your issue, not something that Steam has to cover for. If it appears to us that you are abusing refunds, we may stop offering them to you. You are also responsible yourself for the amount of games you purchase and whether you play them during the refund window or not. Honestly though, yes it’s valve, decent warranty and returns policy. The first and most critical step to getting a refund for a Steam game is to understand Steam's own rules regarding refunds. Refunds are designed to remove the risk from purchasing titles on Steamnot as a way to get free games. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Note As a limited exception, Digital Game Products may be eligible for a refund within 30 days if youre unsatisfied with the license agreement or warranty, but. How To Refund A Game Purchased Through Steam Here's how to contact value to request a refund for a game purchased from Steam. Fortunately, as long as too much time hasn't passed, Steam users can request a refund from Valve and put their hard-earned dollars back into something better. Upon diving in, however, something is wrong: maybe it runs poorly, maybe some expected features are missing, or maybe the game just flat-out sucks. We've all been there - Steam is running a fresh new sale that makes it all too easy to finally pull the trigger on what looks to be an exciting new game. ![]()
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